Order Receipt Follow-Up SMS Messages Not Sending

Incident Report for Recart

Resolved

The incident has been resolved.

Posted Nov 15, 2023 - 12:32 UTC

Monitoring

A fix has been implemented and we are monitoring the result.

Posted Nov 15, 2023 - 11:38 UTC

Identified

We are currently experiencing an issue where order receipt follow-up SMS messages are not being sent as expected. Our technical team is actively investigating the issue to identify the root cause and implement a resolution.

Posted Nov 15, 2023 - 10:06 UTC

This incident affected: Messaging.