Messenger Receipt messages cannot be sent

Incident Report for Recart

Resolved

This incident has been resolved.
Posted Oct 06, 2021 - 14:15 UTC

Monitoring

We implemented a temporary fix: now we send a simpler, text receipt to all the customers.

Once Facebook fixes the bug, we'll return to sending the proper Receipt template.
Posted May 11, 2021 - 15:43 UTC

Update

The Facebook Messenger team is still investigating the issue, we are waiting to hear back from them.
Posted May 07, 2021 - 06:54 UTC

Identified

Currently we cannot send the Messenger Receipt messages, due to a recent change in Facebook API behaviour.

At the moment we are waiting for the Facebook Messenger team's response and investigation.
Posted May 05, 2021 - 13:09 UTC
This incident affected: Messaging.
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