Facebook does not send message_reads and message_deliveries webhooks for many pages

Incident Report for Recart

Resolved

This incident has been resolved.

Posted Jul 29, 2021 - 07:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2021 - 13:55 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 23, 2021 - 09:52 UTC

Identified

Facebook does not send message_reads and message_deliveries webhooks for many pages, we've contacted Facebook about the issue.

Posted Jul 23, 2021 - 09:51 UTC

This incident affected: Messaging.